Cancellation, refund and return Policy

Cancellation

Cancellation of order is not allowed on Afridora marketplace once an order is placed and payment is made except where the vendor didn't deliver the order.

Please ensure you are ready to complete the transaction before payment this is because Vendors are in charge of their shipment and you can not cancel an order that vendor have received and  began delivery arrangement on.

Cancellation will be accepted when it is proven without any doubt that the vendor didn't ship the order.

Cancellation will be honored within a maximum of 7 work days of no trackable waybill from the Vendor or delivery of items as may be stated by the vendor delivery days time line

Returns and refunds

• Returns of products by buyers and acceptance of returned products by sellers shall be managed by the seller in accordance with the return policy on the marketplace as may be amended from time to time. Acceptance of returns shall be at the vendor’s discretion subject to compliance with applicable laws of the territory.
  
  
  1. by way of bank transfers or such other methods as we may determine from time to time.
  2. once it is evident that the seller didn’t deliver
  3. bank charges and incurred gateway charges maybe deducted on refunded amount

Returned products shall be accepted by vendor as per settlement agreement between buyer and vendor and refunds will be issued by Afridora for and on behalf of the seller once a settlement agreement and amount is reached by both parties and communicated to Afridora. 

Buyer shall confirm delivery within 24hrs of receipt otherwise the fund will be paid to the Vendor  not more than 7days after confirmed delivery.

Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website and may be updated from time to time as we deem fit.

Payments

You must make payments due under these general terms and conditions in accordance with the Payments Information and Guidelines on the marketplace.

Payments made are placed on lien, escrowed, held on behalf of both parties until successful transaction.

Buyer is expected to transact with vendor through the website from time to time. We shall not be made liable to refund any fraud encountered from paying to a vendor outside of Afridora platform even if the vendor was found on Afridora. Ensure you pay through the platform each time you transact with new or old vendors.