Câu hỏi thường gặp
Các câu hỏi thường gặp
What do I do if a vendor doesn't deliver?
Report the vendor by sending a mail to dispute@afridora.com.ng
Include your order ID and proof of none delivery.
How do i confirm delivery?
To confirm delivery,
- You can send us a mail or give us a call stating your order ID. We may ask you other information to confirm your identity
- You can go to the vendor page, to leave a review or send a note to the vendor through the page and Admin will see it. State your order ID as well
- Send us a mail to admin@afridora.com.ng.
How do I upload my Products
- Register as a vendor, wait for approval and login
- Go to settings and set up your store, shop name, address, active email etc, if it hasn't been done.
- Add a shop Logo
- Set up withdrawal account and include social media angles.
Now you are ready to upload your product.
Note: Product must be in a white background and clear to attract views and sales.
- On left side of vendor dashboard, Click product
- Click create
- Name of product or service
- Description about your products. List the specification and what buyer should expect.
- Upload images(in white back ground, clear and HD)
- SKU- add sku or leave it
- Add your price, If running sales fix it in.
- If sales has date, choose it.
- With store management(if you have quantity to sell tick the box and add the quantity)
- Stock status(in stock or out of stock)
- THIS IS IMPORTANT WEIGHT IN GRAMS. Add minimum of 1(1g) even if you don't know the weight of your goods. If you do know it, please add it example 1kg is 1000g. This determines your shipping class.
- Leave or add the length, width and height.
- Related products you have(choose if any)
- cross-selling choose your products you wish to sell along with the listed product(if any)
- FAQ- Frequently Asked Questions about the products and deliveries
- Set up SEO if you want. This is how it will appear on google search
- Very important- Choose product categories. Choose as many as are related to your product.
- BRAND- Choose if your brand is listed(contact admin to have it listed)
- Choose Product collections or leave it
- Tags- these are very important for product search. Write and tags followed by comma(,) to separate it.
- CLICK SAVE AND EDIT (wait for admin product approval email)
I want to sell my services/digital products, what do i do?
Post your service offer or digital products as a product following the guideline on how to post product.
Leave blank the weight field so it doesn't have shipping. If it does have shipping, give your buyer a coupon code that eliminates the shipping fee.
My questions were not answered.
Please send an email to support@afridora.com.ng
What products can I list on Afridora?
You can list any physical product and service not stolen, encumbered or against the law that you have license to sell.
Có những phương thức vận chuyển nào?
Bạn có giao hàng quốc tế không?
Mất bao lâu để nhận được gói hàng của tôi?
Phương thức thanh toán nào được chấp nhận?
Mua trực tuyến có an toàn không?
How do I get paid
As a vendor, once you have delivered and the buyer confirms delivery, you get paid with 24hrs to your wallet.
Go to your dashboard and withdraw your bank account.
What happens after I order?
Once you order and pay, the vendor is expected to prepare your shipment and deliver within 1-5days depending on your location and maximum of 14days.
The payment is held with Afridora until vendor delivers and you confirm delivery before a vendor is paid.